Responsibilities of Blue Cross & Blue Shield of Mississippi Network Providers

Blue Cross & Blue Shield of Mississippi Network Providers are required to comply with certain minimum standards related to the provision of services to Members. The following is a summary of these minimum standards:

• Providers will treat Members with respect and dignity.
• Providers will ensure Members know they have the right to make decisions about their healthcare and to speak freely and privately with the provider about all healthcare options and treatments for their condition regardless of cost or whether the treatment is covered by the Member's Health and Wellness Benefit Plan.
• Providers will render medical care to Members in accordance with accepted medical practice and customary medical ethics standards.
• Providers will provide Members with the same access to care and quality of care as is provided to all patients.
• Providers will render services to Members regardless of race, color, sex, sexual orientation, age, religion, national origin, or any other status protected under Federal or State law.
• Providers will provide culturally and linguistically appropriate communication to Members about their care.
• Providers will take appropriate steps to ensure effective communication with Members with limited English proficiency, illiteracy and/or physical or mental disabilities.
• Providers will comply with all applicable Federal, State and local legislative, regulatory and legal requirements, including, but not limited to, the Americans with Disabilities Act and the Health Insurance Portability and Accountability Act.
• Providers will comply, as required, with Section 1557 of the Affordable Care Act, including, but not limited to, the requirements related to individuals with limited English proficiency and the availability of language assistance services, and the use of auxiliary aids and services when necessary for effective communication.
• Providers will comply with all obligations outlined in their Blue Cross & Blue Shield of Mississippi Network Provider Agreement and all applicable policies and procedures.